FAQs

- About Our Tees

Our tees run true to size, but check out our Size Chart for exact size measurements. You can also view sizes for our tee shirts on the individual product pages. If you don’t get the size right with your first order, don’t worry! Our team will gladly help you out with a hassle free exchange or return.

Don’t forget, different styles are going to have slightly different fits. The size chart is the best place to get exact measurements, but tees may not fit the same.

Can’t decide between 2 sizes? Our best advice is to order one tee in both sizes. This way you can try on both sizes and compare them at the same time. It also makes for a super easy exchange or return. Shhh… it’s our best-kept secret!

Our cotton/poly tees should shrink by about 1/4″ – 1/2″ depending on how you wash them. In order to avoid shrinkage (LOL), wash tees with cold water and tumble dry low, or air dry the first couple of washes.

Our 100% cotton tees (longlines, long sleeves and pocket tees) can shrink a little more due to the fact that they’re 100% cotton so always wash with cold water, and little to no heat. Hang drying is the best way, but that’s not that feasible sometimes, right?

If you are concerned about your tees shrinking when you first order them, try washing ONE TEE to see how it does before washing all of your tees. 

***Keep in mind, any washed or worn items cannot be returned or exchanged.

All tees should be washed with cold water only and tumble dried on low. If the shirts are 100% cotton, or you are afraid they will shrink, use as little heat as possible. Air-drying the shirts is the absolute best way to avoid shrinkage.

Be sure not to overload your washer or dryer. That can cause pilling & fading, and is not good for any of your clothes!

***Keep in mind, any washed or worn items cannot be returned or exchanged.

- Orders

Some of our items are limited editions, however our team does our best to specify if something will be coming back in stock on the product page. If you would like immediate updates when items come into stock subscribe to our email updates.

If you need to cancel an order or make any changes, please email  [email protected] with the exact changes needed right away. We do our best to catch those, but please note that Fresh Clean Tees cannot guarantee any changes can be made once an order has been processed.

If the tees have shipped we are not able to make any changes, including address updates or cancellations.

No, the only place to buy our tees is at MeryArts.com. Any items purchased elsewhere are not authorized and cannot be returned or exchanged with us.

  1. Email – We are always available at  [email protected], you can expect a response within two business days but it’s almost always sooner. We make sure to answer every single email we receive, if you don’t get a response double check your spam folder and add  [email protected] to your known addresses so ensure that they don’t go to spam.
  2. Chat with a Customer Experience agent through MeryArts.com 6AM – 3PM PST.
  3. Send us a message on any social media platform – Facebook, Instagram, Twitter.
  4. Enter your info here on our website and we’ll email you back!

We currently only accept payment in USD.

For our Canadian customers, your payment will convert to CAD post purchase. The time frame for conversions will vary, for questions on when your charge will convert to CAD please contact your bank.

There are a few different ways to pay at checkout:

  • Paypal
  • Stripe
  • Any credit or debit card

We don’t have After Pay at this time but we recommend checking out Quad Pay by Visa where you can split payments!

=> QuadPay

- Email Subscriptions

If you would like to change the frequency of how often you receive emails please visit this link. You will be redirected to another page where we need your name & email to process your request.

You can choose which topics you find valuable though we suggest Sales & Promotions at the very least!

We’re sorry to see you go! An unsubscribe link should be at the bottom of every email though you can manage your email preferences here. Using this method we will need only your  email to successfully process your request.

If you have a change of heart let us know at  [email protected] or subscribe to Sales & Promotions at the very least!

To unsubscribe from texts just reply “Stop” to any promotional text and they will end right away.

- Tracking & Shipping

Our team sends your tracking number when your order has shipped. We strive to ship orders within 2-3 business days, and will send your tracking number as soon as we can. Our customer care team may contact you if there is any delay in shipping your order or providing a tracking number. If you have any concerns regarding the tracking of your package please contact our team so we can help you.

Our shipping carrier provides package tracking updates via the tracking number we provide. Shipping times vary widely depending on the recipients location. All packages are shipped from Hamilton, Ontario.

Orders are usually processed and shipped within 48 hours. The shipping time frame is 4-7 business days from the ship date with most arriving faster in the U.S.. You can also select overnight shipping at checkout for a faster option. For Canada orders this delivery window may take a bit longer.

Please be advised that our same day order processing cut-off for overnight orders is 12 p.m. PT, Monday – Friday. If you place an overnight shipping order after the cut-off time your order will ship on the next business day.

We sometimes experience small delays in shipping during our big sales. Please be advised that our processing times during sales is likely to be 72 hours. If there are any issues with the shipping address entered at checkout there can be additional delays with your order.

Fresh Clean Tees offers free shipping on subscriptions orders, and orders over $75 within the United States and Puerto Rico.

For our Canadian customers, we offer free shipping on orders over $130 CAD. Unfortunately, we can’t yet offer free shipping on subscriptions.

Oh snap, that sounds like a bummer. But no worries, we got you.

The first thing to do is make sure that your shipping address is correct on your order, including your zip code/postal code. Next, double check your mailbox, sounds silly — but sometimes people expect a package and your mailman simply was able to sneak our tees into your mailbox.

If you can’t find your tees then email [email protected]. We will wait 24-36 hours after an order shows as delivered before placing a new order, and we’ll probably need to require a signature since we don’t want those porch pirates getting a second set of dope tee shirts. If an order goes missing from the same address more than once we will no longer be able to ship to that address.

You must claim a missing order within 30 days from delivery date, past that we will not be able to replace any orders.

If you catch your mistake within “5min” “FIVE minutes” of placing your order, we probably can get your address changed before it starts weaving its way through the hands of our amazing warehouse team. There are no guarantees that we are able to make any changes so please be sure to enter the correct address!

 

If we can’t make the change in time, and we need to re-ship the tees to you there is a $7.99 fee for reshipping the order.

We love to have big sales for our Store! Whether it’s Black Friday/Cyber Monday, or a holiday we try our best to get your orders out as quickly as possible. However, we sometimes do run into some delays during these big sales. We typically try to process orders within 24-48 hours (Monday – Friday), and during big sales we process orders within 48-72 hours (Monday – Friday).

For example, if you order during a big sale on a Saturday — we aim to get your order out the door on Monday, but sometimes it may not go out until Tuesday or Wednesday. Just know, we’re always doing our best to get orders out as quickly and accurately as possible.

Sorry, we hate shipping issues just as much as you do! MeryArts can absolutely send a replacement your way! In order to do so you will have to reach out to [email protected] within 30 days from delivery with a photo of the items and the packaging how it was received. Once the team receives that we can send a new order your way!

We ship on Worldwide.

1. USA

2. EUROPE

  • A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
  • D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
  • G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
  • L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
  • P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
  • U, V–Ukraine, United Kingdom, Vatican City

3. EFTA STATES

  • Iceland, Liechtenstein, Norway, Switzerland

4. CANADA

5. AUSTRALIA / NZ

6. JAPAN

7. WORLDWIDE


NOTICE: All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as we don’t ship to these destinations.

The above lists of countries may change periodically.